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Business and Leadership Back and White Illustration

Leading with Empathy

There are tons of books on how to provide outstanding customer support. They recommend strategic language, exercising conversation control, adjusting your tone. All of those things are important, but there is one key ingredient to…

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New Ideas from Strategic Services January 2016

Our Charity Dynamics retained strategic services clients receive weekly status updates that allow us to plan and track initiatives that help our clients reach their digital communication and fundraising goals. Each week, we share the…

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Email Client Usage – Litmus’s 2015 Wrap-Up

“Cheap, fast or good – pick two.” This maxim rings true over and over again for any development project. When developing email projects, the “ring” can become a deafening siren. Despite predications otherwise, emails are…

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Endurance Registration Benchmark

When it comes to peer-to-peer fundraising, there are all different types of events that can help your organization reach its goal. Walk events have always been popular and the Walk Registration Benchmark report we recently…

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Friday Fast Five: Bequests

In a nutshell, what are Bequests? No one wants to think about the end of his or her days. Regardless, things happen and it’s always good to be prepared. On the bright side there is…

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Event Performance Insights from Customer Support

Recently, I reviewed constituent performance and support usage data for one of our clients who hosts an annual walk event and utilizes Charity Dynamics email and phone support services. Our support services offer an on…

DIY Reg blog

DIY Registration Benchmark

Fundraising professionals know that peer-to-peer fundraising is a great way for organization’s to reach larger audiences. The Walk Registration Benchmark report we recently released showcases how to optimize the registration process for walk events. Walk…

Hitting the target

New Ideas from Strategic Services December 2015

Our Charity Dynamics retained strategic services clients receive weekly status updates that allow us to plan and track initiatives that help our clients reach their digital communication and fundraising goals. Each week, we share the…